Shipping

Shipping costs and conditions | Returns

The indication of the expected delivery time is based on stock, the desired payment method and the delivery time of our delivery service. Together we will do our utmost to deliver your package as quickly as possible.

TRACK & TRACE

To track your order, you will receive an email containing your personal Track & Trace code. With this code you can track your order on our delivery person's page and possibly schedule a delivery appointment on the 2nd attempt.

CONDITIONS:
Orders that arrive before 1:00 PM will be shipped the same day (if in stock and busy).
Orders arriving after 1:00 PM will be shipped the next day (if in stock and busy).
NB:

You must receive your order in person for signature verification. If you notice any damage on the package you received, please open the package and check the product before signing.

Ordered products are thoroughly checked for damage and defects before shipment.
Products that have suffered damage during shipping will be reimbursed by us in various ways.

Damages and defects must be reported within 48 hours of receipt via WhatsApp +31686158300 or email [email protected]
In order to process your damaged delivery, we have photos of the box, photo of the shipping label, photo of the inside and a photo of the damaged product.

Reports after 48 hours will not be processed!

NOT AT HOME

If the recipient is not at home at the time of delivery, you will receive a message to schedule a new appointment. The package is usually delivered again the next day. If you or the recipient are not present, you will receive a message and the package will be returned to our distribution center. If you would like to have the package redelivered, this is only possible upon payment of the associated shipping costs.

You have the right to cancel your order up to 14 days after receipt without giving any reason. You will then be credited with the order amount excluding shipping costs. The costs for returning from your home to the online store are at your own expense. These costs start from €7.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to us with all accessories supplied and in the original condition and packaging. For hygienic reasons, the product may not have been used.

To exercise this right, please contact us at [email protected] . We will then refund the order amount due within 14 days of receipt of your return, provided that the product has already been returned in good order. For more information you can also call 010 223 83 67

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